Updates about AERA news
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For more than a decade, AERA has been an associate member of the European Passengers’ Federation which brings together public transport users’organisations and related bodies in 20 different European countries. EPF is widely recognised as a well-informed independent voice of rail customers, which has regular dialogue with political and transport professionals and decision-makers. In this context we are pleased that EPF representatives from the UK, France, Belgium, the Netherlands and Germany are due to meet senior managers of Eurostar and Thalys in Brussels on January 13 th . These two operators are in the process of merging and are sometimes currently referred to us “New Eurostar”.

AERA’s secretary has taken part in an EPF zoom call to draw up the agenda for the meeting. Items for discussion will range over fares and competitiveness, developing onward travel opportunities, border controls, passenger rights and complaint handling. We hope to publish a report of the meeting on this website in due course. It is intended that this top-level meeting will be an annual event, and that specialist groups may also meet (in person or virtually) in between annual meetings to study specific issues.



January 26th Annual General Meeting Chester
March 30th
March 23rd
General Meeting London
May 25th General Meeting London
July 27th General Meeting London
September 28th General Meeting London
November 30th General Meeting London


The Association of European Rail Agents meets six times a year in person, but
for most of our meetings it is also possible to participate via Zoom.

For most meetings we also have a guest speaker bringing us rail industry updates


This is European Year of Rail – though British readers may be forgiven for not knowing, since the fact has been barely publicised in the UK.

It is regrettable that the UK Government has failed to support this initiative during the same year that it is jointly hosting the COP26 Climate Change Conference in Glasgow.

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The UN conference on climate change (COP26) is due to meet in Glasgow November 1st – 12th.  Many participants will no doubt fly there, but for a considerable number from continental Europe, rail should be a feasible option.
AERA’s members will be pleased to hear from any potential delegates, lobbyists or media people and advise them of the possibilities of travelling to Scotland by train. In some cases, Interrail / Eurail or rail/air/rail may also be worth considering.
You can contact agencies direct or by e-mailing



Trains Are a Safe Way To Travel

AERA’s press release on the safety of rail travel during the coronavirus pandemic
Click here to read more!

General Meeting July 2020

We heard from our guest speakers at ALLRAIL and the Rail Delivery Group on a variety of topics, and our members shared the latest news on travel restrictions and different train operators’ hygiene and booking policies.
Click here to read more!

General Meeting July 2019

We heard from Magali Kennedy of SNCF and also invited Interrail and Mark Smith to the next meeting in September.
Click here to read more!

Travel with a Rail Pass: How customer-friendly are they?

How customer-friendly are Rail Passes? What are the experiences of customers and how can these be improved? Find out more in our report on Rail Passes!

Click here to read more! 

General meeting May 2019 – Updates and Outcomes

Read more about the outcome of our general meeting in May.

Click here to read more!

General meeting April 2019 – Updates and Outcomes

Eurostar & seamless travel

Read more about what has been discussed during our general meeting of April 2019, and find out about a super useful travel tip, might you plan on travelling with the Eurostar in the (near) future!

Click here to read more!

Annual trip to Germany

We are excited to carry out our annual festive trip to Germany on 6th December, this year to an old favourite – Cologne. We’ll be travelling by Eurostar from St Pancras to Brussels, and hopping on to an ICE straight to the heart of Cologne – just a stone’s throw away from its…

Read more about our annual trip to Germany here.